Plans & Pricing
Choose the AI assistant plan that best fits your hotel, and compare features in detail.
See how our plans work
Aigenta Essential
Best for boutique and small hotels with lower call volumes that want 24/7 coverage without complexity
- Web chat widget + hotel phone line
- Spanish + English
- Ideal for FAQs and capturing leads 24/7
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- Studio-quality, neutral voice
- Answers FAQs: amenities, pricing, parking, check-in/out
- Captures guest details (name, dates, contact)
- Sends reservation requests to your team (email or dashboard)
- Basic dashboard: usage, peak hours, top questions
- Email support
Essential – full breakdown
| Minutes included | 1,200 |
| Languages | 2 (ES + EN) |
| Agents included | 2 |
| Outbound calling | No |
| Voices | Neutral (male/female) |
| Support | Email <48h |
| Analytics | Basic |
| Integrations | — |
| Hotel knowledge base | 2 URLs, 20MB |
| Call history | 60 days |
| Recordings | Listen in dashboard |
| Call forwarding | Basic (1 fallback) |
| Starting at | €399 / month |
Aigenta Elite
Ideal for growing hotels that want AI to handle most reservations, FAQs, and upsell opportunities
- Multilingual (up to 5 languages)
- Booking-ready conversations (dates, guests, preferences)
- Ideal for guided reservations and upsell
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- Web chat widget + hotel phone line
- Sends booking links and guides guests step-by-step
- Warm handoff to human with full context
- Handles common objections (price, policies, availability)
- WhatsApp / SMS messaging add-ons (optional)
- Weekly insights (dashboard + highlights report)
- White-glove setup
Elite – full breakdown
| Minutes included | 1,800 |
| Languages | Up to 5 |
| Agents included | 5 |
| Outbound calling | Yes (+ Excel integration) |
| Voices | Custom tone |
| Support | SLA <24h |
| Analytics | Advanced (weekly) |
| Integrations | Web + WhatsApp |
| Hotel knowledge base | 5 URLs, 50MB |
| Call history | 150 days |
| Recordings | Listen + export |
| Call forwarding | Advanced routing |
| Starting at | €699 / month |
Aigenta Enterprise
Built for high-volume and multi-property brands that expect tailored automation and premium support
- Unlimited languages + branded voice options
- Ideal for groups & high-volume hotels
- Advanced sales & concierge experiences
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- Web chat widget + hotel phone line
- Truly human-sounding voice
- Branded voice options
- Create reservations directly in the PMS
- PMS integration (available on request)
- Sales-grade conversations (objections, follow-ups, interruptions)
- Sentiment detection to adapt tone and escalation
- WhatsApp, SMS, Instagram, Facebook messaging channels
- Advanced analytics: real-time alerts + weekly executive summary
- Dedicated account manager
Enterprise – full breakdown
| Minutes included | Tailored to property size and call volume |
| Languages | Custom voice options |
| Agents included | Unlimited |
| Outbound calling | Yes (+ custom workflows) |
| Voices | Branded voice options |
| Support | Dedicated account manager |
| Analytics | Custom dashboards |
| Integrations | All + API access |
| Hotel knowledge base | 10 URLs, 100MB |
| Call history | 1 year |
| Recordings | Custom retention |
| Call forwarding | Advanced routing |
| Starting at | Custom |
* Pricing is tailored to your property’s size and monthly minutes processed.
| Feature | Essential | Elite | Enterprise |
|---|---|---|---|
| Minutes included | 1,200 | 1,800 | Tailored to property size and call volume |
| Languages | 2 (ES + EN) | Up to 5 | Custom voice options |
| Agents included | 2 | 5 | Unlimited |
| Outbound calling | No | Yes (+ Excel integration) | Yes (+ custom workflows) |
| Voices | Neutral (male/female) | Custom tone | Branded voice options |
| Support | Email <48h | SLA <24h | Dedicated account manager |
| Analytics | Basic | Advanced (weekly) | Custom dashboards |
| Integrations | — | Web + WhatsApp | All + API access |
| Hotel knowledge base | 2 URLs, 20MB | 5 URLs, 50MB | 10 URLs, 100MB |
| Call history | 60 days | 150 days | 1 year |
| Recordings | Listen in dashboard | Listen + export | Custom retention |
| Call forwarding | Basic (1 fallback) | Advanced routing | Advanced routing |
| Starting at | €399 / month | €699 / month | Custom |