Plans & Pricing
Choose the AI assistant plan that best fits your hotel, and compare features in detail.
See how our plans work
Aigenta Essential
Best for boutique and small hotels with lower call volumes that want 24/7 coverage without complexity
- Web chat widget + hotel phone line
- Spanish + English
- Ideal for FAQs and capturing leads 24/7
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- Studio-quality, neutral voice
- Answers FAQs: amenities, pricing, parking, check-in/out
- Captures guest details (name, dates, contact)
- Sends reservation requests to your team (email or dashboard)
- Basic dashboard: usage, peak hours, top questions
- Email support
Essential – full breakdown
| Minutes included | 1,200 |
| Languages | 2 (ES + EN) |
| Agents included | 2 |
| Outbound calling | No |
| Voices | Neutral (male/female) |
| Support | Email <48h |
| Analytics | Basic (usage) |
| Integrations | Standard PMS |
| Concierge features | — |
| Knowledge base | 2 URLs, 20MB |
| Call history | 60 days |
| Recordings | Playback |
| API requests | 10/min |
| SIP trunking | — |
| Mailbox detection | Yes |
| Call forwarding | Basic (1 fallback) |
| Team features | 1 Admin + 2 Agents |
| Starting at | €399 / month |
Aigenta Elite
Ideal for growing hotels that want AI to handle most reservations, FAQs, and upsell opportunities
- Multilingual (up to 5 languages)
- Booking-ready conversations (dates, guests, preferences)
- Ideal for direct reservations and upsell
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- Web chat widget + hotel phone line
- Sends booking links and guides guests step-by-step
- Warm handoff to human with full context
- Handles common objections (price, policies, availability)
- WhatsApp / SMS messaging add-ons (optional)
- Weekly insights (dashboard + highlights report)
- White-glove setup
Elite – full breakdown
| Minutes included | 1,800 |
| Languages | Up to 5 |
| Agents included | 5 |
| Outbound calling | Yes (+ Excel integration) |
| Voices | Custom tone |
| Support | SLA <24h |
| Analytics | Advanced (weekly) |
| Integrations | Web + WhatsApp |
| Concierge features | — |
| Knowledge base | 5 URLs, 50MB |
| Call history | 150 days |
| Recordings | Download/Export |
| API requests | 20/min |
| SIP trunking | Yes |
| Mailbox detection | Yes |
| Call forwarding | Advanced routing |
| Team features | Role management |
| Starting at | €699 / month |
Aigenta Enterprise
Built for high-volume and multi-property brands that expect tailored automation and premium support
- Unlimited languages + voice cloning
- Ideal for groups & high-volume hotels
- Advanced sales & concierge experiences
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- Web chat widget + hotel phone line
- Truly human-sounding voice
- Sentiment detection to adapt tone and escalation
- PMS / booking integration (available on request)
- Sales-grade conversations (objections, follow-ups, interruptions)
- WhatsApp, SMS, Instagram, Facebook messaging channels
- Booking-driven flows: qualifies leads and guides to book
- Advanced analytics: real-time alerts + weekly executive summary
- Dedicated account manager
Enterprise – full breakdown
| Minutes included | 3,000–10,000 |
| Languages | Unlimited (voice cloning) |
| Agents included | Unlimited |
| Outbound calling | Yes (+ custom workflows) |
| Voices | Voice cloning |
| Support | Dedicated account manager |
| Analytics | Custom dashboards |
| Integrations | All + API access |
| Concierge features | Restaurant tips, loyalty info |
| Knowledge base | 10 URLs, 100MB |
| Call history | 1 year |
| Recordings | Encrypted, long-term storage |
| API requests | 40/min |
| SIP trunking | Yes |
| Mailbox detection | Yes (custom retry + reporting) |
| Call forwarding | Advanced routing |
| Team features | Role management + permissions |
| Starting at | Custom |
* Pricing is tailored to your property’s size and monthly minutes processed.
| Feature | Essential | Elite | Enterprise |
|---|---|---|---|
| Minutes included | 1,200 | 1,800 | 3,000–10,000 |
| Languages | 2 (ES + EN) | Up to 5 | Unlimited (voice cloning) |
| Agents included | 2 | 5 | Unlimited |
| Outbound calling | No | Yes (+ Excel integration) | Yes (+ custom workflows) |
| Voices | Neutral (male/female) | Custom tone | Voice cloning |
| Support | Email <48h | SLA <24h | Dedicated account manager |
| Analytics | Basic (usage) | Advanced (weekly) | Custom dashboards |
| Integrations | Standard PMS | Web + WhatsApp | All + API access |
| Concierge features | — | — | Restaurant tips, loyalty info |
| Knowledge base | 2 URLs, 20MB | 5 URLs, 50MB | 10 URLs, 100MB |
| Call history | 60 days | 150 days | 1 year |
| Recordings | Playback | Download/Export | Encrypted, long-term storage |
| API requests | 10/min | 20/min | 40/min |
| SIP trunking | — | Yes | Yes |
| Mailbox detection | Yes | Yes | Yes (custom retry + reporting) |
| Call forwarding | Basic (1 fallback) | Advanced routing | Advanced routing |
| Team features | 1 Admin + 2 Agents | Role management | Role management + permissions |
| Starting at | €399 / month | €699 / month | Custom |